Delivery methods
Standard Courier Post
Chemist Warehouse uses Courier Post for standard shipping within New Zealand. All parcels will be delivered to
the address provided and will require a signature on receipt. It is recommended to provide a work address for
delivery if no one is home during business hours. Due to security issues, the parcel cannot be left unattended.
Where no one is home to sign for the parcel, a card will be left detailing the nearest Courier Post outlet where
the parcel can be collected during normal business hours.
Some addresses with have an 'Authority To Leave' or ATL on them, which overrides the signature required order status. If ATL applies to your address, deliveries will be left there without needing a signature. Chemist Warehouse is not liable for any stolen in missing packages in these cases.
You can check your address to see if there's an NZ Post ATL on it below.
Check my address
We will endeavour to package orders in plain boxes and unmarked for privacy and security, however some very
large items may be shipped in their original packaging.
It may be necessary for some orders to be shipped in more than one box from different distribution centres and
therefore you may obtain these parcels at different times. You will be notified via email if there are any
delays in obtaining any items on your order. Please Contact Us if you would like an
alternative product or other arrangement.
Shipping costs
| Delivery location |
Order value |
| Under $50 |
Over $50 |
| Non-rural |
$5.99 |
FREE |
| Rural |
$8.98 |
$2.99 |
Shipping timeframes
| Delivery location |
Estimated time from dispatch |
| North Island |
1-2 days |
| North Island Rural |
2-3 days |
| South Island/Other Islands |
3-4 days |
Order processing and delivery times may vary in peak times such as Christmas, Valentine's Day, Mother's Day,
Father's Day and some catalogue promotions.
Click & Collect
Our Click & Collect service allows you to purchase online, then collect your order from your local Chemist
Warehouse store at your convenience. This service is offered free of charge. Orders must be collected from the
store within 7 days or your order will be cancelled, with the cost of the items refunded, refunds may take 2-7
days to be processed.
To learn more about this service, please visit our Click & Collect page.
Fast Delivery
We also offer a Fast Delivery service which is available for online purchases in select areas. Where applicable
products will be delivered from a nearby store, typically within 3 hours, subject to any delays outside of our
control. To learn more about this service, please visit our Fast Delivery page.
Prescriptions
Prescription orders require a valid prescription from a New Zealand registered prescriber. To learn more about
ordering prescriptions, please visit our Prescriptions page.
Prescription orders are typically dispensed and dispatched within 1 business day of receiving your script. For
some prescription items, you will need to have a discussion with a pharmacist to determine if it can be dispensed.
You will receive an email detailing any action(s) required.
Once dispatched, prescription orders are subject to standard shipping timeframes. Please allow sufficient time
for your prescription medication to be delivered so you do not run out. If you are posting a paper prescription to
us, please also consider the time it is likely to take for this to reach us.