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Chemist Warehouse – Stop Paying Too Much!
Payment / Security
Payment Methods
Chemist Warehouse Online accepts payments via PayPal, AliPay, MasterCard, Visa, Visa Checkout, Zip and WeChat.
Phone Orders
Orders can be placed via phone by calling 0800 001018, our office hours are Monday to Friday 8:30am to 5:30pm. We accept Visa and Mastercard.


Security
We utilise the internationally recognised Secure Server certificate (SSL) technology to ensure customers' security. Chemist Warehouse uses Adyen Payment Gateway Service. This system uses the industry's best security methods and practices. All credit card numbers are housed within a secure environment. We never record a copy of your credit card details.
Credit Policy
Chemist Warehouse will cover the cost of freight of returned items where the mistake has been ours. Chemist Warehouse will accept returns of products within 7 days with proof of purchase. Goods must be in acceptable condition and Chemist Warehouse must be contacted prior to sending.

Medications, Vitamins, Consumable Products, Baby Formula and Fragrances cannot be exchanged or refunded. All other lines ordered incorrectly by customer, can be refunded if informed within 7 days of dispatch and in its original condition on return. Postage will be paid for by customer.

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact our Customer Service Team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.

For returns under New Zealand Consumer Law, please contact our Customer Service Team to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.